Contact Us

Address

125 Bolero Dr.
Downingtown PA 19335

Phone

610-990-SKIN (7546)

Email

info@thespaatapplecross.com

Spa Policies & Etiquette 

 

 

 B O O K I N G

We offer secure online booking for your convenience. Our online booking portal is available for client needs 24 hours a day, visit www.thespaatapplecross.com. A credit card is required at the time of booking to secure your time within the Spa.

 A R R I V A L

We kindly request your arrival 10 minutes prior to your scheduled service for a leisurely check in. Lateness will result in abbreviated service time and full charge will be retained for any missed time.

 R E S C H E D U L I N G  &  C A N C E L L A T I O N

As a courtesy you will receive an email at the time of your reservation with a follow up 2 days prior to your arrival. All appointments are subject to our cancellation and rebooking policies. Any appointment canceled within 24 hours of arrival will incur a 100% service charge. All No-Show appointments will result in a full charge of the entire booking amount. Rebooking is permitted within the parameters of this policy at no penalty.

Group appointments ( 2 or more services)  require 48 hours to change or amend without penalty. Group cancellations within 48 hours of booking will result in the full charge of the entire booking amount. Rebooking is permitted within the parameters of this policy at no penalty.

These policies are in the consideration of our staff and demand of our services.

GRATUITIES

For your convenience a standard 20% service charge is automatically added to the original service total. This is applied a the time of checkout and is distributed in full to your service provider. Discounted services do no incur discounted gratuity, this is in consideration of our dedicated and talented staff. You may choose to add or adjust to your discretion.

G I F T  C E R T I F I C A T E S

All gift certificates contain value that may be used for our services. Gift Certificates may not be applied to service gratuities or product sales . All remaining balances will remain on the certificate for future spa experiences until the balance is expired. All Gift Certificates are non transferrable, and non refundable.

 P R O D U C T S  &  R E T U R N S

In keeping with The Spa at Applecross’s  purity and quality guarantee, all products may be returned or refunded within 15 days of purchase. Unopened and unused skin or body products may be refunded within 30 days of the purchase date.

 S P A   E T T I Q U E T T E

We strongly advise leaving all valuables at home. It is never recommended to place jewelry on any surfaces within the spa or in the pockets of robes. The Spa at Applecross is not responsible for any missing or lost items.

Cellular telephones, smart watches and electronics are strictly prohibited for use in all areas of the Spa. We require all devices to be turned to silent and placed away from your treatment when receiving services. All guests are required to silence their devices to ensure the integrity of services being provided to other guests.